Shipping & Delivery Policy
Welcome to Urban Designs Bathroom & Kitchen, where we strive to provide exceptional bathroom and kitchen products along with reliable and efficient shipping services.
This Shipping and Delivery Policy outlines our commitment to delivering your orders in a timely and satisfactory manner.
1. Shipping Rates and Timeframes
Shipping Rates: Shipping charges are calculated based on the weight, dimensions, destination, and chosen shipping method at checkout. Customers will be provided with shipping cost details before completing their purchase.
Processing Time: Orders typically take 3-5 business days to process before shipment, subject to stock availability.
Delivery Timeframes: Delivery times vary based on the shipping method selected at checkout and the destination. Orders typically take 3-5 business days to be delivered to customer.
2. Shipping Methods
We offer several shipping methods to accommodate our customers’ preferences and needs. The available options may include standard shipping, Commercial Shipping (if forklift available on delivery site) and Free Pickups from our showroom.
3. Shipping Areas and Restrictions
Shipping Areas: We currently offer shipping within Australia only.
4. Order Tracking
Order Tracking: Customers will receive a tracking number (if requested) via email once their order has been shipped. This allows customers to track their package’s progress and estimated delivery date.
5. Delivery Acceptance
Delivery Inspection: Upon delivery, customers are advised to inspect the package for any visible damages or discrepancies before accepting the delivery. If any issues are found, please contact us immediately.
6. Delayed or Missing Deliveries
If a shipment is delayed or has not arrived within the estimated timeframe, please contact us on 02 9630 4790. We will promptly investigate the matter and provide you with updates on the status of your delivery.
8. Contact Information
For any questions, concerns, or assistance regarding shipping and delivery, please reach out to our Customer Support:
Phone: 02 9630 4790
Email: aftersales@udbk.com.au
Thank you for choosing Urban Designs Bathroom & Kitchen for your bathroom and kitchen product needs. We appreciate your trust and aim to make your shopping experience seamless and satisfying.