Customer Support and Contact Information Policy

Welcome to Urban Designs Bathroom & Kitchen We are dedicated to providing exceptional customer support to ensure a satisfying shopping experience for all our customers. This policy outlines our commitment to addressing inquiries, concerns, and feedback effectively.

1. Contact Channels
Customer Support Email: For general inquiries, product information, order assistance, and other concerns, please contact us via email at sales@udbk.com.au

Customer Support Phone: Reach our Customer Support by phone at 0493 130 721 during our operating hours.

2. Operating Hours
Our Customer Support Team operates during the following hours:

Monday to Thursday: 9:30 AM - 04:30 PM Australian Standard Time
Friday: 9:30 AM - 03:30 PM Australian Standard Time
Saturday & Sunday: Closed

3. Response Time
Email Response: We strive to respond to email inquiries within 24 hours during our operating hours.

Phone Response: Phone inquiries will be addressed promptly during our operating hours.

4. Providing Information and Assistance

Our Customer Support Team can assist you with:

Product information and specifications.
Order placement, tracking, and updates.
Returns, exchanges, and refunds.
Technical support for website navigation and functionalities.
General inquiries and concerns.

5. Feedback and Suggestions
We value your feedback and welcome any suggestions to improve our products, services, or customer support. Please share your thoughts with us via our contact channels.


6. Contact Information
For assistance or inquiries, please reach out to our Customer Support Team using the following contact information:

Email: 02 9630 4790
Phone: aftersales@udbk.com.au
Thank you for choosing Urban Designs Bathroom & Kitchen. 
We are committed to providing exceptional customer support and look forward to assisting you.